Shipping policy
Thank you for shopping with Pets Essentials. We are committed to delivering your order quickly and securely across the United Kingdom.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times
| Delivery Option | Estimated Delivery |
|---|---|
| Standard UK Delivery | 2–5 Business Days |
| Express UK Delivery | 1–2 Business Days |
Please note that delivery times are estimates and may vary during busy periods.
3. Shipping Costs
- Free Standard Shipping on orders over £50.
- Orders below £50 are charged a shipping fee, which is calculated at checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
5. Delivery Delays
While we work with reliable courier partners, unforeseen circumstances such as severe weather, postal disruptions, or high seasonal demand may occasionally cause delays.
6. Incorrect Address Information
Please ensure your shipping address is correct before completing your purchase. We cannot guarantee replacement or refund for orders shipped to incorrectly provided addresses.
7. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and any relevant photos of damaged items.