Refund Policy

At Nexvoora, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

Returned within 30 days of the delivery date.
Unused, unworn, and in its original condition.
In the original packaging with all tags attached.
Accompanied by proof of purchase (order confirmation or receipt).

Non-Refundable Items

Personalised or custom-made products.
Digital downloads or software.
Perishable goods (e.g. food, flowers).
Items marked as final sale or non-returnable at the time of purchase.
Hygiene-sensitive products (e.g. cosmetics, underwear) once opened.

How to Request a Refund

Contact us via our Contact Us page within 30 days of receiving your order.
Provide your order number, item(s) you wish to return, and the reason for your request.
Our team will review your request and respond within 2 business days.
If approved, we will provide return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Faulty Items

If you received a damaged or faulty item, please contact us immediately with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven't received your refund after 7 business days, please check with your bank or payment provider first. If the issue persists, contact us and we'll investigate promptly.